{"id":682,"date":"2013-08-08T13:28:56","date_gmt":"2013-08-08T13:28:56","guid":{"rendered":"http:\/\/bettinasettlesrealty.com\/Blogspot\/?p=682"},"modified":"2016-06-16T17:23:31","modified_gmt":"2016-06-16T17:23:31","slug":"do-you-actually-listen-to-what-your-clients-tell-you","status":"publish","type":"post","link":"https:\/\/www.settlesteam.com\/blogspot\/2013\/08\/08\/do-you-actually-listen-to-what-your-clients-tell-you\/","title":{"rendered":"Do you actually listen to what your clients tell you?"},"content":{"rendered":"<p><a href=\"http:\/\/www.settlesteam.com\/blogspot\/wp-content\/uploads\/sites\/4\/2013\/08\/listening.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-683\" alt=\"Defense Making Plans\" src=\"http:\/\/www.settlesteam.com\/blogspot\/wp-content\/uploads\/sites\/4\/2013\/08\/listening-300x200.jpg\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.settlesteam.com\/blogspot\/wp-content\/uploads\/sites\/4\/2013\/08\/listening-300x200.jpg 300w, https:\/\/www.settlesteam.com\/blogspot\/wp-content\/uploads\/sites\/4\/2013\/08\/listening-1024x683.jpg 1024w, https:\/\/www.settlesteam.com\/blogspot\/wp-content\/uploads\/sites\/4\/2013\/08\/listening.jpg 1280w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Sitting with my morning coffee at the local franchise coffee shop and I was able to overhear a father talk to his daughter about the lack of willingness of the counter staff to listen to what their clients telling them.<\/p>\n<p>As he was ordering a breakfast and he was asked if he wanted the order for here or to go. He wanted his order for here, to have a nice sit down breakfast with his daughter. As he received his order he received a to-go order.<\/p>\n<p>This reminds me of something my grandmother used to tell me: \u201cYou have two ears and one mouth. Use them accordantly.\u201d<\/p>\n<p>Stephen R. Covey said it best: \u00a0\u201cMost people do not listen with the intent to understand; they listen with the intent to reply.\u201d<\/p>\n<p>When you listen to your clients are you truly hearing them? There is a huge difference between listening to them and hearing what they truly telling you. Do you truly listen to them without any bias and pre conceived notions or intentions?<\/p>\n<p>Active listening truly means to let go of what\u2019s on your mind. Don\u2019t interrupt others before they are finished speaking and strive to understand what the person is saying. Don\u2019t try to formulate an answer prior to the person has finished their part of their conversation.<\/p>\n<p>Be more comfortable with silence when you have a conversation with others and when you think you need to interrupt the silence, ask questions. It is your goal to understand the other person and truly listed to what they have to tell you<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sitting with my morning coffee at the local franchise coffee shop and I was able to overhear a father talk to his daughter about the lack of willingness of the counter staff to listen to what their clients telling them. As he was ordering a breakfast and he was asked if he wanted the order &hellip; <a href=\"https:\/\/www.settlesteam.com\/blogspot\/2013\/08\/08\/do-you-actually-listen-to-what-your-clients-tell-you\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Do you actually listen to what your clients tell you?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4,5,7,8,9,13,14],"tags":[],"class_list":["post-682","post","type-post","status-publish","format-standard","hentry","category-commitment","category-communication","category-education","category-inspiration","category-organizing","category-planning","category-team-work","category-tips"],"_links":{"self":[{"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/posts\/682","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/comments?post=682"}],"version-history":[{"count":1,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/posts\/682\/revisions"}],"predecessor-version":[{"id":1765,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/posts\/682\/revisions\/1765"}],"wp:attachment":[{"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/media?parent=682"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/categories?post=682"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.settlesteam.com\/blogspot\/wp-json\/wp\/v2\/tags?post=682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}