Category Archives: Communication

Emails with a blank subject line

….so….finishing up another day at the office and I am going through my SPAM folder at the end of the day and here I see again ton’s of emails with a blank subject line.

Granted 50% of them are possible junk or emails with a link to a virus, the other 50% are legitimate emails that I need to respond to in the morning.

…why is this so frustrating you wonder….simple….!!

By most SPAM filter definitions and email without subject line is considered SPAM and will be held back no matter who sends the email.

Senders with no good intentions send most of the time emails, which include a possible virus or links to viruses, which have not subject line.

Someone from your contact list had their account hacked into and the hacker used the contact list to send out emails in a person’s name without subject line…..again a possible virus or links to viruses.

When you send an email yourself without subject line you are telling the receiverā€¦ā€Hey my message is not important and I truly don’t care if your respond back to me.ā€

……so be so good and take just another minute to add a subject line to your email otherwise one day you just don’t receive a responds to an urgent or important email.

Is your email address as professional as you are?

You are one of the many Professionals in this country competing for the business of a few. You have spent days or weeks to create your logo. You have pondered many hours over your stationary. You took a long time to create your business cards layout.

Now how much total time did you spend as you picked your e-mail address?

As a Professional, we are relying on our email to keep us informed, such as in front of potential clients with the Blogs’ we are sending out, and to help us market our selves and services.

Our email is our doorway to the world and one of our main sources of contact to our clients, customers, vendors and others we communicate with on a daily basis.

In many cases a FREE email provider is used to set-up the email account with names that really never should be used as a professional communication tool. The email address is describing something that is not even is part of the business that is being advertised in the Blog or other communications.

When you use any of the FREE email providers, who are you advertising for, since their name is also in the address?

It is just like the car/truck Dealership sticker on the cars/trucks….how much is the dealership paying the car owner to have their advertising on the car?

There are so many great, very reasonable priced web hosts out on the internet, which you can register a professional website for very little money that will offer you email services with your new websites address.

Common sense phone etiquette

Have you ever been in a restaurant in the evening with your spouse and wanted to enjoy an evening of togetherness?

Now right next to you; you see another couple where one of the parties is on the phone the entire night. Any thoughts to that?!

Maybe I am very old fashioned, but when I am with my clients, friend or family at breakfast, lunch, dinner or in a meeting my phone is silent. Any call that comes in during that time has to wait until I am done and my FULL attention is focused on the person(s) and task in front of me and everything else will have to wait until we are done.

It is not only very inconsiderate to the person that you are with at the time, especially when you are planning on doing business with them, but also to the person you talk to on the other end of the phone.

Here are some tips on avoiding phone interruptions during meetings.

  • Turn your phone on silent
  • Let your office know that you are in a very important meeting and let them take a message as for you.
  • Have your Voice messages emailed or texted to you
  • Change your phone message to reflect that you are in a meeting and that you will get back with the person with in a set time frame.
  • Have a set time when you have meetings, answering calls back and do other work

I have more tips but my main basic tip is; Don’t take phone calls while you are in a meeting.

Improve Your Communications and Build Your Sphere of Influence to the same time

I kept an article about how to Improve Your Communications Strategy and Build Your Sphere of Influence. This is originally from rismedia.com about how to improve communication to increase business published the end of February of this year.

With more and more business coming from the internet and social media being a crucial part of our business, keeping up with communication has been more than ever a crucial part of our business.

One of my good friends and coach for the Fortune 500 (she is much more than that), Lalita Amos MHRM RCC , Total Team Solutions has put it in great terms in her blog post about Does the nature of our communication need to change to maximize social networking opportunities? 1.0 and 2.0

When someone will give it to you straight …..she will.

Building relationship and Follow-Up

……so you subscribed to a lead generating program and they are sending you homeowners to contact.

You make your first initial contact, left your info, and you wait….and wait ….and wait…

….I hate to tell you; just with one visit most of the owners will not call you. On the average it takes up to 5 personal visits before an owner will either open the door or call you back.

One of my great friends and Real Estate investors has made it a sport in weeding out the “fly-by-night Real Estate Agents” (his words not mine). He advertises his properties as FSBO when he is looking for an agent to sell his home in states other than mine.Ā  He does not call any agent back unless he has heard from the agent in some form or fashion at least 5 or more times.

He gave me the following percentages from tracking the Agent’s activity over the last 10 years:

40% of the agents will not call or contact him for a second time

30% will contact him at least twice

20% will contact him at least 3 times and give up

9% will contact him 4 times and give up and

1% of the original agents who contacted him will contact him 5 or more times

Ā He told me that it did not matter how the market was doing. When the market was good, bad, or ugly the average numbers were the same.

Ā Sobering numbers? ….I think so.

Ā This leads me into an RISMEDIA article I found, on January 26, 2011, that focuses on how Real Estate companies recognize that relationship building and follow up service are critical components to promoting both customer retention and revenue growth.

Communication….here is the ugly side or the lack of it….

Sitting at my desk on a cold Winter Friday morning, looking at my referrals that were given to individual Professionals that were not acted on and wondering how some of them are still in business in today s market.

I have now called all of these professionals three times this week to find out why personal referrals are not being acted on and I am still waiting for a phone call or email back from any of them.

Where has the courtesy gone? Is it a lost art to answer phone calls and emails in a timely manner? By timely manner I mean within 24 to 48 hours. Just a simple message or email indicating you have received the voice message and you will get back with me.

Every day I run across full email and voice mail boxes and wonder how much business individual professionals are losing due to the lack of follow up and follow through. I also listen on a daily bases to voice messages that where from a week or a month ago. I just had one the other day that was from the 2nd and as I called the person it was the 27th. When I run across a full email and voice mail box, most of the time, I removed this individual from my contact list.

Ā Ranted enough! Here are some Ideas to make certain you are not losing out on business: (I use some of them myself)

  • Hire a virtual assistant.
  • Delegate and ask for help
  • Set time everyday to return calls and emails
  • Set the auto responder when you are not available for a longer period of time. Just change the message later.
  • Make a work schedule. Will it be perfect? No. Use it as a guide
  • Make a daily to-do list. Will you be able to complete it all that day? Maybe yes, maybe no…none of us are perfect.

Ā Plan you day and work the plan. Don’t forget time for family, devotion, friends and fun.

Ā I believe that every right implies a responsibility; every opportunity, an obligation; every possession, a duty.Ā  ~John D. Rockefeller,Ā Jr.

Good people have great intentions

How many times do you catch yourself not being able to follow through with commitments you have made?

Every day during my work I see that good people have great intentions but they never follow thought with their commitment.

Just again today I talked with someone on the West Coast that had been hired over 10 days ago to accomplish a very simple task that only takes a few days to accomplish and today I find out the task has not even been started. I guess this person had great intentions but their actions speak louder.

When you cannot follow thought with a commitment you have made, what do you do? Just ignore it? Do you ask for help? Do you communicate your issue?

First; do not ignore it communicate immediately. We all normally know when we have over booked ourselves right from the beginning. Communicate the plight right from the beginning don’t wait until the last minute. It looks better to communicate it right away than waiting until the last minute.

Second; offer a solution. You made the commitment, so be now part of the solution and not the potential problem.

Now look at the total situation:

What do I need to do to be able to follow through with commitments I have made?
Do I need to hire more people?
Do I need to cut down on the work I am doing?
Do I need to ask for help?

Remember, people will judge you by your actions, not your intentions. You may have a heart of gold – but so does a hard-boiled egg. ~Author Unknown